Client service charter

The Migrant Centre Organisation Inc. is committed to abiding by the principles set out in this Charter, to ensure that our services are of a consistently high standard and founded on client satisfaction.

We will provide our services without discrimination, irrespective of clients’ country of birth, language, culture, race, religion or gender. In all our dealings we will strive to be informative, helpful and efficient, while at all times acting with due care and diligence.

What our clients can expect:

  • To be treated courteously, sensitively, openly and honestly
  • To be provided with accurate, consistent, timely and clear information
  • To have suggestions and complaints taken seriously and learnt from
  • To be looked after by trained staff
  • That the information provided to us will be kept absolutely confidential, as required by the Privacy Principles set out in the Privacy Act 1988, a copy of which is available on request
  • That an interpreter will be arranged should one be needed to use our services
  • That all Australian laws will be respected and adhered to in our dealings

Help us to help you:

So that we can provide a high quality service, it is essential that you:

  • Give us accurate and complete information about your circumstances
  • Let us know as soon as possible if you cannot keep an appointment
  • Let us know if you need an interpreter
  • Be courteous to our staff

If you are dissatisfied with our service or would like to suggest a change:

  • Please discuss the issue with the person who provided the service or the program coordinator.
  • If you would prefer not to discuss the matter with the person concerned or the program coordinator, or you feel he or she has not resolved the issue, please contact us by telephone 07 5591 7261 or drop a written note or leave a comment in the Suggestions Book in the waiting area.
  • Anonymous complaints will be treated equally but identifying yourself to us will enable us to respond to your concern.